DO NOT USE THIS SITE IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY. Call 911 or go to your nearest emergency room immediately.
1. Introduction
SteadiCare LLC owns and operates steadicarehealth.com (the “Site”). Your use of the Site, any part thereof, or anything associated therewith, including the services, features, content, and applications, together with the Site, are the SteadiCare LLC Services (“Services”) offered by SteadiCare LLC (“SteadiCare”, “we”, “our” or “us”) and its affiliated medical groups and providers. Any products or services provided through the Site or any affiliated website, software, or application owned or operated by or in collaboration with SteadiCare are governed by these Terms of Use (“Terms” or “Terms of Use”). By accessing or using any of the Services, you agree to be bound by these Terms.
These Terms of Use are entered into by and between you and SteadiCare and govern your access to and use of https://steadicarehealth.com/ (the “Site”), including any content, functionality, and services offered on or through the Site.
Please read these Terms carefully. By using the Site, or by clicking to accept or agree to these Terms when this option is made available to you, you accept and agree to be bound and abide by these Terms. If you do not agree to these Terms, you cannot use the Site.
SECTION 22 OF THESE TERMS CONTAIN A MANDATORY ARBITRATION PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND WE ARE EACH GIVING UP RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.
2. Privacy
Please review our Privacy Policy for information about how we collect and use your personal information. For patients of affiliated medical groups and providers, please review our Privacy Practices or information on uses and disclosures of your Protected Health Information.
3. Changes to These Terms
We may revise and update these Terms from time to time in our sole discretion. Any changes to these Terms are effective upon posting to the Site, and your continued use after a change has been posted constitutes your acceptance of the changes unless applicable law requires us to provide additional notice or take other actions before such changes can become effective. We encourage you to review these Terms regularly to determine if any changes have been made.
4. No Medical Advice; No Physician-Patient Relationship
Nothing on this Site constitutes medical advice, diagnosis, or treatment. All content is provided for general informational purposes only. Do not make medical decisions based on information provided on this Site without consulting a qualified healthcare provider.
We do not warrant the accuracy, completeness, or usefulness of information posted on the Site. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Site, or by anyone who may be informed of any of its contents.
Use of this Site — including submission of any preliminary intake or eligibility form — does not create a physician-patient relationship between you and SteadiCare, or any affiliated medical provider or clinician. A physician-patient relationship is established only upon completion of a formal clinical intake, physician review, and mutual agreement to proceed with care.
5. Telehealth Consent
Telehealth refers to the use of electronic communications and information technology to connect patients with licensed healthcare professionals in a different location for the purpose of clinical evaluation, consultation, and treatment. Like any medical service, telehealth involves potential benefits as well as risks and limitations inherent to remote care.
In order to receive Healthcare Services through the Site, you will be required to review and agree to a separate Telehealth Informed Consent, which describes the nature, risks, limitations, and alternatives to receiving care via telehealth. By proceeding to access Healthcare Services, you confirm that you have reviewed and agreed to the applicable Telehealth Informed Consent.
SteadiCare and its affiliated professional entities are beneficiaries of your Telehealth Informed Consent and reserve the right to enforce its terms.
6. Changes to the Site
We may update the content on the Site from time to time, but its content is not necessarily complete or current. Any of the material on the Site may be out of date at any given time, and we are under no obligation to update such material.
7. SteadiCare Description
You understand and agree that the Site exists to facilitate the following services (the "Facilitated Services"): (a) collecting and organizing your healthcare records and information for use in provider encounters and communications; (b) providing administrative support for scheduling and payment related to Healthcare Services; (c) coordinating optional prescription fulfillment and associated payments for medications ordered by medical providers through the Site; and (d) providing the telecommunications and technology infrastructure that connects you directly with medical providers through affiliated professional entities for consultations, assessments, and treatment.
To deliver these Facilitated Services, the Site collects information specific to you — including your health history (current and past conditions, medications, and relevant clinical background), any applicable diagnostic results, and personal details such as your name, location, and demographics (collectively, "Your Information"). This information is reviewed by an affiliated medical provider who will use their independent clinical judgment to determine whether a prescription, further testing, or an alternative course of care is appropriate for you (the "Healthcare Services").
By using the Site, you consent to SteadiCare sharing Your Information with affiliated professional entities and their medical providers for the purpose of your clinical assessment and care.
You also consent to SteadiCare sharing Your Information with pharmacies, laboratories, and diagnostic testing companies — whether affiliated or not — as needed to coordinate fulfillment and payment for any medications, tests, or medical devices recommended through your Healthcare Services.
All medical providers delivering Healthcare Services through the Site are independent professionals working with or employed by affiliated professional entities that coordinate with SteadiCare. Each provider is solely responsible for the Healthcare Services they deliver to you.
SteadiCare is a technology and administrative platform — it does not provide Healthcare Services and is not licensed to practice medicine. SteadiCare does not direct or interfere with the clinical decisions of any medical provider or affiliated professional entity, each of whom operates independently. Accordingly, SteadiCare bears no responsibility for Healthcare Services provided to you or any resulting personal injury or property damage.
SteadiCare is not a pharmacy and plays no role in the dispensing of medications. By accepting these Terms, you acknowledge that any prescription fulfillment involves a direct relationship between you and one or more independent pharmacies or pharmacists.
By submitting information through the Site, you grant SteadiCare LLC, our affiliated professional entities, service providers, and successors and assigns a fully transferable, sublicensable, royalty-free license to use, reproduce, modify, analyze, display, distribute, and disclose Your Information: (a) to provide and improve the Services; (b) to facilitate your care with affiliated professional entities, pharmacies, and laboratories; and (c) to develop and enhance current and future features, products, and services. This license survives termination of your account to the extent necessary to fulfill the purposes described above.
8. Eligibility to Use the Site
To use the Site and access the Services, you must be at least 18 years of age and you must have access to a compatible device, internet connection, and any software necessary to use the Site. Your carrier or internet provider may charge separate fees for data or connectivity. By using this Site, you represent and warrant that you are at least 18 years old, are legally capable of entering into a binding agreement, and that all information you submit is truthful and accurate. The Site is intended for use by residents of states where clinical services are available.
You are responsible for maintaining the confidentiality of any username and password associated with your account and for all activity that occurs under it. You agree to use your account for your own personal use only, not share access with any other person, not create more than one account, and not use another person's account. You agree to notify SteadiCare immediately of any unauthorized use of your account or any other security breach by contacting support@steadicarehealth.com. SteadiCare is not liable for any loss or damage arising from your failure to maintain the confidentiality of your credentials.
9. Availability
Some clinical services are currently available in certain states only; please contact us at support@steadicarehealth.com to confirm current availability in your state.
10. Pharmacy, Fulfillment, and Shipping
Where applicable, prescriptions written by clinical providers in connection with this Site may be fulfilled by one or more state-licensed pharmacies, including compounding pharmacies where permitted by applicable law. The following partner pharmacies may fulfill prescriptions placed through or in connection with this Site:
Red Rock Compounding Pharmacy
- 1240 East 100 South, Suite 220, St. George, UT 84790
- (435) 703-2900 | redrockhomepharmacy.com
Health Warehouse
- 7107 Industrial Rd., Florence, KY 41042
- (800) 748-7001 | healthwarehouse.com
Precision Medicine
- 2657 Merrick Road, Bellmore, NY 11710
- (516) 833-6262 | precisionmeds.com
Triad Rx
- 26258 Pollard Road, Daphne, AL 36526
- (251) 380-7630 | triadrx.us
Empower Pharmacy
- 7601 North Sam Houston Pkwy W Ste 100, Houston, TX 77064
- 877-562-8577 | https://www.empowerpharmacy.com
Belmar Pharma Solutions
- 231 Violet St Ste 140, Golden, CO 80401
- 303-763-5533 | https://www.belmarpharmasolutions.com
The following terms apply to pharmacy fulfillment and shipping:
Pharmacy Transfers. Your prescription may be transferred among pharmacies for fulfillment, availability, or formulary reasons without additional notice to you.
Shipping. Shipping timelines are estimates and may vary due to pharmacy processing, verification, carrier delays, or other factors outside our control. SteadiCare is not liable for delays in shipment or delivery.
Temperature-Sensitive Products. Certain medications require refrigeration or specific handling conditions. You are responsible for ensuring proper storage upon receipt and for following all storage instructions provided with your order.
Child-Resistant Packaging. Some medications may ship in non-child-resistant packaging where permitted by applicable law or upon your written request. Please keep all medications out of reach of children regardless of packaging type.
11. Communication Preferences; Electronic Notices and Signatures
By creating an account or submitting your information through the Site, you consent to receive electronic communications from SteadiCare — including via email and SMS to the contact information you provide, or through notices posted to the Site. These communications include operational messages about your account (such as password changes, appointment confirmations, and other transactional updates) and are a standard part of your relationship with us. Your carrier may apply data, call-time, or messaging charges to communications you receive from us.
Email and SMS Marketing
We may also send you promotional communications, including health updates, program announcements, special offers, and other content we believe may be relevant to you. Consent to receive marketing communications is not a condition of purchase or participation in any program. You may opt out of promotional emails at any time by following the unsubscribe link in any such message.
SteadiCare Text Program
SteadiCare's text program delivers recurring automated promotional and care-related messages, including program updates, health promotions, and announcements. To opt out, reply STOP to any message — you will receive one confirmation and no further texts. We also honor opt-out requests submitted by email to support@steadicarehealth.com within 10 business days. For help, reply HELP or contact us at support@steadicarehealth.com. Carriers are not liable for delayed or undelivered messages. Message and data rates may apply; message frequency varies. You must be a U.S. resident aged 18 or older with a valid U.S. mobile number to participate. By opting in, you represent that you are the account holder for the number provided and give prior express written consent to receive autodialed promotional texts from SteadiCare. SteadiCare may modify or discontinue this program at any time with reasonable notice.
Electronic Notices and Signatures
You agree that any notices, agreements, disclosures, or other communications we send electronically satisfy all applicable legal requirements, including that such communications be in writing. Your use of a finger, keypad, mouse, or other device to select an item, button, or icon on the Site — or to access or complete any transaction, acknowledgment, or agreement — constitutes your legally binding signature with the same effect as a handwritten signature. You should retain copies of electronic communications by printing or saving them. No third-party certification authority is required to validate your electronic signature, and the absence of such verification does not affect the enforceability of your signature or any agreement entered into on the Site.
12. Ownership of the Site, Content and Intellectual Property
The Site and all information and content included on the Site are the exclusive property of SteadiCare or its content suppliers and is protected under applicable copyright, patent, trademark, and other proprietary rights. No right, title, or interest in or to the Site or any content on the Site is transferred to you, and all rights not expressly granted are reserved by SteadiCare. Any use of the Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.
All content on this Site — including but not limited to text, graphics, logos, images, copy, product descriptions, and the overall design (“Trademarks”) — is the property of SteadiCare or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Trademarks without express written permission from SteadiCare or its affiliates.
Subject to your compliance with these Terms, SteadiCare grants you a personal, limited, revocable, non-exclusive, and non-transferable license to access and use the Site and its content solely for your own personal, non-commercial purposes. No other right, title, or interest in or to the Site is transferred to you, and all rights not expressly granted are reserved by SteadiCare and its licensors. You may not reproduce, publish, distribute, display, modify, create derivative works from, sell, or otherwise exploit any content from the Site for commercial purposes.
13. Subscriptions, Payments, and Billing
Payments and Fees
By submitting your payment information, you authorize SteadiCare and its third-party payment processor to charge all applicable fees at the time of your request. All fees are in U.S. dollars. Services will not be initiated until payment has been received and confirmed.
You are responsible for all fees associated with your use of the Site, including any fees tied to medical providers or affiliated professional entities. SteadiCare collects these fees as part of its administrative role on behalf of those providers.
The amount charged may vary depending on the medication prescribed and the pharmacy fulfilling your order. If your final charge differs from what was originally presented, our team will reach out to explain the difference before processing.
Payments are handled securely through Stripe. To understand how Stripe manages your payment data, visit stripe.com/privacy.
If your payment method on file cannot be processed or has expired, we'll contact you to update it. SteadiCare may pause your access to Services until a valid payment method is provided.
No Refunds; No Returns
Consultation fees are non-refundable once a medical visit has occurred. Prescription products — including compounded medications — cannot be returned or exchanged, and all such sales are final. If you think an error was made on your order or charge, reach out to us at support@steadicarehealth.com and we'll look into it.
Insurance
SteadiCare's affiliated providers operate outside of insurance networks and are not contracted with any commercial, government, or employer-sponsored health plan — including Medicaid and Medicare. You pay directly, and your insurance is unlikely to cover the Services or any prescriptions issued through the Site. We recommend checking with your plan if you have questions about your specific coverage.
Subscriptions
Some programs are billed on a recurring basis. Pricing, billing frequency, and cancellation terms will be clearly presented at enrollment and are governed by the Cancellation and Refund Policy, which is incorporated into these Terms by reference.
14. Testimonials and Results
Testimonials and user experiences displayed on this Site reflect individual experiences and are not necessarily representative of results that all users may achieve. Results from any treatment program depend on individual health status, adherence, and other factors.
15. User Conduct
You agree not to: (a) use the Site for any unlawful purpose; (b) submit false, misleading, or fraudulent information through any intake form or other Site feature; (c) attempt to gain unauthorized access to any part of the Site or its related systems; (d) use automated tools, bots, or scrapers to access the Site; (e) interfere with the proper functioning of the Site; or (f) impersonate any person or entity.
You also agree not to: (a) use the Site to develop or improve a product or service that competes with SteadiCare or any of its affiliated entities; (b) bypass, disable, or circumvent any security feature, access control, or technological protection measure on the Site; (c) upload, transmit, or introduce any virus, malware, Trojan horse, or other harmful code; (d) use any automated means — including bots, scrapers, or data harvesting tools — to access or collect data from the Site without SteadiCare's prior written consent; or (e) encourage or assist any third party to do any of the foregoing.
16. Third-Party Links and Services
This Site may contain links to third-party websites or services, including the clinical intake platform operated by affiliated vendors, medical groups, and providers. These third-party sites have their own terms of service and privacy policies, which govern your use of those platforms. SteadiCare is not responsible for the content, practices, or policies of any third-party site.
17. Termination
SteadiCare reserves the right, in its sole discretion, to terminate or suspend your access to all or any part of this Site at any time, with or without cause and with or without notice. Upon termination, your right to use this Site will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
18. Disclaimer of Warranties
THE SITE AND ALL CONTENT, INFORMATION, AND SERVICES MADE AVAILABLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. YOUR USE OF THE SITE IS AT YOUR SOLE RISK. STEADICARE, ITS AFFILIATES, AND ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND — EXPRESS, IMPLIED, OR STATUTORY — INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, SECURITY, RELIABILITY, COMPLETENESS, TIMELINESS, OR FREEDOM FROM VIRUSES, MALWARE, OR OTHER HARMFUL COMPONENTS. STEADICARE DOES NOT WARRANT THAT THE SITE WILL OPERATE WITHOUT INTERRUPTION OR ERROR, OR THAT IT WILL BE FREE FROM DEFECTS, DELAYS, DATA LOSS, CORRUPTION, CYBER ATTACKS, OR OTHER SECURITY INTRUSIONS. STEADICARE DISCLAIMS ALL LIABILITY RELATING TO ANY OF THE FOREGOING.
YOU ARE SOLELY RESPONSIBLE FOR EVALUATING THE ACCURACY, COMPLETENESS, AND USEFULNESS OF ANY INFORMATION OBTAINED THROUGH THE SITE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS AT YOUR OWN RISK. CONTENT, MATERIALS, OR DATA DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE ARE ACCESSED AT YOUR SOLE DISCRETION AND RISK; YOU ASSUME FULL RESPONSIBILITY FOR ANY DAMAGE TO YOUR DEVICE OR LOSS OF DATA RESULTING FROM SUCH ACCESS.
TO THE EXTENT APPLICABLE LAW DOES NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THOSE EXCLUSIONS MAY NOT APPLY TO YOU. IN THAT CASE, YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE OR ITS CONTENT IS TO STOP USING IT.
19. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, STEADICARE, ITS AFFILIATES, AND ITS LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, AND DIRECTORS WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CLAIMS, LOSSES, OR DAMAGES OF ANY KIND — WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE — ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF (OR INABILITY TO USE) THE SITE OR ANY SERVICES PROVIDED THROUGH IT. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, DEVICE DAMAGE, SYSTEM FAILURE, THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, OR PERSONAL, BODILY, OR EMOTIONAL INJURY, INCLUDING DEATH. THIS APPLIES UNDER ANY LEGAL OR EQUITABLE THEORY — WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE — EVEN IF STEADICARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT PERMITTED BY LAW, STEADICARE'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (I) ONE HUNDRED DOLLARS ($100.00 USD), OR (II) THE TOTAL AMOUNT PAID BY YOU TO STEADICARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE OR ITS CONTENT IS TO STOP USING IT.
SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. WHERE SUCH RESTRICTIONS APPLY, THE FOREGOING LIMITATIONS WILL BE ENFORCED TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND THE REMAINING PROVISIONS WILL CONTINUE IN FULL FORCE.
IF YOU ARE A CALIFORNIA RESIDENT, YOU EXPRESSLY WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY."
20. Indemnification
You agree to indemnify and hold harmless SteadiCare and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in any way connected with: (a) your access to or use of the Site; (b) your violation of these Terms; or (c) your submission of false or misleading information.
21. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Subject to the arbitration provisions below, any dispute not subject to arbitration shall be resolved exclusively in the state or federal courts located in Harris County, Texas, and you consent to personal jurisdiction in those courts.
22. Dispute Resolution and Binding Arbitration
Informal Resolution First:
If you have a dispute with SteadiCare, we'd like the chance to resolve it before either party initiates arbitration. You agree to send a written description of your dispute to support@steadicarehealth.com so we can work toward a resolution together. If the dispute is not resolved within sixty (60) calendar days of that notice, either party may initiate arbitration as described below. Completing this informal process is a condition of initiating arbitration and does not apply to claims that fall under the exceptions listed below.
Agreement to Arbitrate:
If informal resolution fails, you and SteadiCare agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Site, your account, your data, or any aspect of your relationship or transactions with SteadiCare — including claims that arose before these Terms were in effect or that arise after their termination — will be resolved through binding individual arbitration rather than in court. This agreement is governed by the Federal Arbitration Act ("FAA"). Where the FAA cannot apply, the arbitration laws of your state of residence govern.
By agreeing to arbitration, you and SteadiCare each waive constitutional and statutory rights to a jury trial and to litigate disputes in court before a judge. Arbitration awards are subject to limited judicial review, and discovery in arbitration may be more limited than in court. If you use the Site as an individual, you may opt out of this arbitration agreement as described below.
Scope of Covered Disputes:
A "Dispute" includes any claim or controversy between you and SteadiCare relating to the Site, the Services, your account, any transaction, or any aspect of the relationship between you and SteadiCare — regardless of when the underlying facts occurred. Nothing in this section prevents either party from settling a dispute on a class-wide or multiparty basis by mutual agreement.
Exceptions:
The following types of claims are not subject to mandatory arbitration:
- Claims that qualify for small claims court, provided they are brought solely on an individual basis and meet the applicable court's requirements; and
- Claims involving intellectual property rights, including trademarks, trade dress, domain names, trade secrets, copyrights, and patents.
Statute of Limitations:
Any claim or cause of action arising out of or relating to these Terms or your use of the Site must be initiated within one (1) year of the date the claim accrued. Claims not brought within this period are permanently barred, regardless of any otherwise applicable statute of limitations.
Opt-Out:
You may opt out of this arbitration agreement within thirty (30) calendar days of first accepting these Terms by sending an email to support@steadicarehealth.com with the subject line "Arbitration Opt-Out." Your opt-out notice must include your full name, mailing address, and the email address associated with your account. Opt-out requests must come from the account holder directly — no one may opt out on behalf of another person. Opting out of arbitration does not affect any other provision of these Terms.
Arbitration Procedure:
To initiate arbitration, the initiating party must serve a written demand on the other party. Demands from you should be directed to:
SteadiCare LLC
Email: support@steadicarehealth.com
SteadiCare will send any arbitration demand to the email address associated with your account, or to your counsel if applicable.
Arbitration will be administered by National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures — and where applicable, its Mass Filing Supplemental Dispute Resolution Rules and Procedures — as available at namadr.com/resources/rules-fees-forms. If NAM is unavailable, the parties will agree on an alternative provider. If no agreement is reached, a court of competent jurisdiction will appoint an arbitrator pursuant to 9 U.S.C. § 5.
Proceedings will be conducted before a single arbitrator. Hearings will be held by videoconference or teleconference unless the arbitrator determines, upon request, that an in-person appearance is warranted. Any in-person proceedings will take place in Harris County, Texas.
The arbitrator may award damages, declaratory or injunctive relief, and recoverable costs to the extent warranted by the individual claim. Any award may be enforced in any court with appropriate jurisdiction. The arbitrator has exclusive authority to resolve threshold questions of arbitrability — including whether this clause applies, is enforceable, or is unconscionable — except that a court has exclusive authority to rule on the enforceability of the Class Action Waiver below.
Class Action Waiver:
Except as set forth in the Batch Process section below, you and SteadiCare agree to bring claims against the other only in your individual capacities. Neither party may participate in a class action, collective action, representative action, private attorney general action, or mass action of any kind. The arbitrator may only award relief on an individual basis and only to the extent necessary to address that individual's claim.
If a court of final, non-appealable jurisdiction determines that the limitations in this Class Action Waiver are unenforceable as to a particular claim — such as a request for public injunctive relief — that specific claim will be severed from arbitration and litigated in the courts identified in the Governing Law section of these Terms. All other claims remain subject to arbitration.
Batch Process for Mass Filings:
Twenty-five (25) or more arbitration demands of a substantially similar nature filed within any 180-day period constitute a "Mass Filing." Demands are substantially similar if they involve the same or related facts, raise common legal issues, and seek comparable relief. The following procedures apply to Mass Filings:
- Demands will be grouped into batches of up to 25 and processed one batch at a time;
- A single arbitrator will be designated for each batch;
- No demand within a Mass Filing may be filed, processed, or adjudicated until the prior batch has been fully resolved, unless applicable law requires otherwise;
- Filing fees are not due for a demand until it is assigned to an active batch;
- Statutes of limitation remain tolled for all demands held in abeyance; and
- The parties will work cooperatively with the arbitrator to resolve each batch within 120 calendar days of its first pre-hearing conference.
Either party may request that NAM appoint a standing Administrative Arbitrator to resolve threshold questions — such as whether the Batch Process applies, whether demands qualify as a Mass Filing, or whether demands were properly filed. SteadiCare will bear the Administrative Arbitrator's costs.
This Batch Process does not authorize class arbitration or increase the claim threshold for NAM's Mass Filing rules. SteadiCare does not consent to class arbitration or joint proceedings of any kind except as expressly described here.
Arbitration Costs:
Except as otherwise provided under the Batch Process, each party's responsibility for filing, administrative, and arbitrator fees is governed by NAM's applicable rules. If you request transfer to small claims court after arbitration has been initiated but before an arbitrator has been appointed, the arbitration will be administratively closed.
Severability:
If any part of this arbitration agreement is found unenforceable — other than as described in the Class Action Waiver section — that provision will be severed and the remainder of this section will continue in full force, interpreted to achieve the original intent as closely as possible.
23. Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force. Section headings are included for convenience only and do not affect the interpretation of these Terms. SteadiCare's failure to enforce any provision of these Terms on any occasion does not waive its right to enforce that provision or any other provision in the future. You may not assign or transfer any of your rights or obligations under these Terms without SteadiCare's prior written consent; any purported assignment in violation of this provision is null and void. These Terms, together with the Privacy Policy and Cancellation and Refund Policy, constitute the entire agreement between you and SteadiCare with respect to your use of the Site and supersede all prior or contemporaneous agreements, representations, or understandings.
24. Contact
For questions about these Terms, please contact support@steadicarehealth.com
3801 N Capital of Texas Hwy
Ste E240-4079
Austin, TX 78746