STEADICARE CANCELLATION AND REFUND POLICY
Last Updated: September 1, 2026
Subscription Services
Your membership in the SteadiCare subscription program ("Subscription Service") begins once you have completed the intake form and paid for the first month of the Subscription Services.
Please note: if you are disqualified by your treating Provider for a medical reason, you will receive a full refund of your Subscription Service charges.
The Subscription Services include access to healthcare providers, medications where appropriate, and online support.
There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation in or use of the Subscription Services.
This Cancellation and Refund Policy is incorporated into SteadiCare's Terms of Service, available at steadicarehealth.com/terms-of-service, which govern the Subscription Services.
Cancellation Policy
You may cancel your Subscription Service at any time and for any reason. To cancel, please contact SteadiCare patient support at support@steadicarehealth.com or through your patient portal and request a cancellation.
To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received within this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.
After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle.
Please see our Refund Policy below to determine if you are eligible for a refund for your cancelled Subscription Service.
Refund Policy
If your Subscription Service is cancelled by notifying patient support at support@steadicarehealth.com within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.
If your Subscription Service is cancelled due to disqualification by your treating Provider, you will be issued a refund for your Subscription Service charges following the disqualification.
If your Subscription Service is charged monthly, YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS.
If your Subscription Service is charged two or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.
Other than as outlined above, IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications are handled and dispensed with utmost care and in full compliance with applicable law.
Damaged Items. Please inspect your items immediately upon receipt. If any item appears to be damaged, please contact SteadiCare patient support at support@steadicarehealth.com immediately with evidence of the damage. Damaged items may be replaced by The partner pharmacy upon review.
Incorrect Items. If you receive an item that does not match your prescription, please contact SteadiCare patient support at support@steadicarehealth.com immediately. Incorrect items will be replaced by The partner pharmacy.
Frequently Asked Questions
What is included in my Subscription Services price?
Your Subscription Services represent a single price for the subscription purchased. This may include telehealth consultations — both live and via electronic form submission — review by a licensed healthcare provider, compounded medications fulfilled through a licensed partner pharmacy where clinically appropriate, and online patient support. Additional services included in your subscription will be disclosed at the time of enrollment.
What if my healthcare provider determines I am no longer eligible for the Subscription Services?
If your treating Provider determines you are no longer eligible for the Subscription Services, your subscription will be cancelled and a refund of charges following the disqualification will be issued in accordance with the Refund Policy above. If you have questions or concerns about an eligibility-initiated cancellation, please contact SteadiCare patient support at support@steadicarehealth.com.